Ways of ordering

Submit an Order

The user of the e-shop if he wishes to place an order can previously follow the user registration process in the e-shop described below (download username and password), so as to be recognized and identified by the store, for security reasons of future transactions. To place an order, he has the option to submit through the special form in the online store (order basket) the order in which he includes the products and services he wishes to purchase. The order is not binding for the Company before the Company confirms its acceptance as below. Before placing the order to the customer, the following are disclosed as terms of sale and the customer for the transmission of the order, declares beforehand with the marking of the indication I have read and accept the Terms of Use that he has expressly become aware of and accepts the following data that through the order and the special link (link) of the disclosed, namely:

The characteristics / components of the goods ordered as described on the pages of the shop visited and resulting from the use of the relevant links in his online order, which he must use to check each relevant characteristic before transmitting the order so that he has no doubts about the characteristics and properties of the goods.

The full name, registered office, postal address, postal address, VAT number, contact telephone numbers, e-mail address and registration number in the Companys G.E.I.
The total price of the goods in the order, including VAT and any other charges as reflected in the order and all additional shipping, delivery or postage charges (also calculated in the body of the order) and any other charges. Where these charges cannot reasonably be calculated in advance, the fact that such additional charges may be required shall also be disclosed in the body of the order and the customer shall be made aware of this prior to transmission.

The product prices shown on the online page of each product are always the final prices (i.e. including the applicable VAT) and are valid for sale from the online store and delivery of the products by shipment to the customer. The prices on the presentation page of each product in the online store do not include shipping costs, which are subsequently calculated on the order page on the basis of the relevant billing rules in the relevant chapter of these terms and conditions below.

In the event that the shipping costs cannot reasonably be calculated in advance due to the specificity of the place of delivery, the reservation for additional shipping costs is stated in the order text and these are calculated and communicated to the customer and the customer is asked to accept them until the final acceptance of the order by our Company by telephone.
It is also notified in the text of the order that in the case of a contract for an indefinite period of time or a contract that includes a subscription, the total price includes the total charge per billing period and what this period is. If these contracts are charged at a fixed price, the total price also means the total monthly charge unless otherwise specified. If the total expenditure cannot reasonably be calculated in advance, the manner in which the price is to be calculated shall be described.

The cost of using the means of distance communication for the conclusion of the contract, where this is calculated on the basis of a charge other than the basic tariffs.
The arrangements for payment, delivery, performance, the time limit within which our Company undertakes to deliver the goods and, where applicable, the policy applied by our Company for dealing with complaints, the conditions, exceptions, the time limit and procedures for exercising the right of withdrawal.

The cost of using the means of distance communication for the conclusion of the contract, where this is calculated on the basis of a charge other than the basic tariffs.
The arrangements for payment, delivery, performance, the time limit within which our Company undertakes to deliver the goods and, where applicable, our Companys policy for dealing with complaints, the conditions, exceptions, time limit and procedures for exercising the right of withdrawal.

That the customer will bear the cost of returning the goods in case of withdrawal.
That in the event that the consumer exercises the right of withdrawal after having made use of the benefit, he will have to pay a reasonable cost to our Company.
Where no right of withdrawal is provided under the Act, the information that the consumer will not have a right of withdrawal or, where applicable, the circumstances in which the consumer loses the right of withdrawal.

A reminder of the existence of the sellers liability for actual defects and lack of agreed qualities in accordance with Articles 534 et seq. of the Civil Code, where agreed quality is understood only if it has been agreed in writing.

Where applicable, the existence and conditions of application of after-sales customer support services, after-sales service and commercial guarantees.
Where applicable, the need for frequent maintenance of the goods or the existence of spare parts at a high cost in relation to the price of the goods at the time the order is placed.
The existence of any codes of conduct or trust marks and how knowledge of their content is obtained, where applicable.

The duration of the contract, where applicable, or, if the contract is of indefinite duration or automatically renewable, the conditions for termination of the contract.
Where applicable, the minimum duration of the consumers obligations under the contract.
Where applicable, the existence and conditions of the deposit of money or other financial guarantees (such as advance payment of part of the price, etc.) to be paid or provided by the consumer at the request of the supplier.

Where applicable, the functional capabilities of the digital content, together with the technical protection measures in place.
Where applicable, any typical interoperability of digital content with hardware and software of which the Company is aware or can reasonably be expected to be aware.

Where applicable, the possibility of electronic dispute resolution, including the possibility of recourse to an out-of-court complaint and redress mechanism to which the Company is subject, and the means of accessing it.

The obligation to pay upon submission of the order if there is such an obligation by activating an option icon with legible marking indicating an order with payment obligation.
Whether there are any restrictions on delivery and which means of payment are accepted.
Where applicable, the purpose of the processing, the recipients or categories of recipients of the customers personal data and the existence of a right of access and opposition.

Confirmation of receipt of order

Each user/customer order is always followed by an automated e-mail message, within a few hours, on behalf of our Company, which includes the confirmation of the receipt of the order and repeats its content. This e-mail on behalf of the Company only constitutes confirmation that the order has been received with the contents indicated and in no case does it constitute acceptance of the order or the conclusion of terms of sale.

No modification of the order or new agreement thereon shall be accepted unless it is reflected in writing and accepted by both parties. Confirmation of receipt of the order may also be made by telephone, if the customer consents and in the event that an item/s is not immediately available in which case an agreement on the time of delivery is required.

Acceptance of order-training sale

Following the receipt of the order and the above confirmation of its receipt, if our Company determines the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of the items, their characteristics, etc. with a new electronic mail (e-mail) will confirm the acceptance of the order, its content, the preparation of the sale and the expected time of delivery of the item as already communicated before the submission of the order, so then only the sale will be made.

If the question of the customers acceptance of an additional charge for shipping costs is pending, this shall always be agreed before the final approval of the order by our Company by telephone contact with the customer. Our Company is under no circumstances obliged, based on the principle of good faith and business practice, to accept an order and conclude a sale of products displayed in the online shop due to a typographical or computer error, with a price that is incorrect, i.e. different from the price applicable on the basis of its pricing policy for the period in question.

In the event that in an order such an error in the price is found in only part of the ordered items, then the order is normally valid for the remaining items only and is considered not made for the items in which the error was found, except in the case where the items in the order are related, will be used as a whole and have a tracking character with each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case our Company must cancel the entire order. No additional charge on the order shall be borne by the customer without his express consent.

Sending the order to our Company for approval constitutes a declaration of acceptance and consent to all charges included in the order. If there is no consent, the customer is entitled to a refund of this payment. Also in the case of sending unordered products or services, the customers failure to reject or return them and his/her indifference shall in no way be interpreted as consent, acceptance or a declaration of willingness to purchase them.

In the event that a return is requested by the Company and he/she is slow to deliver the items for return for a period of more than two (2) working days, then this refusal constitutes a declaration of willingness to purchase the items and the items are considered sold to the customer and he/she must pay the value in cash.

The customer also has the possibility to be informed about the progress of the order, either by telephone (tel: 6955843240), or by sending an e-mail (e-mail to: chrisohoumaria@yahoo.gr ).